Returns From Austria
Please contact our Customer Service team letting them know that you would like to make a return. Include which products you would like to return, your order number, and your reason for the return in your email. Please complete the following form here for the return consignment. A return shipping label is generated and sent to you via email, including information as to how to proceed further. The return is free of charge.
Please place a copy of the Returns Policy form or a note with your details (name, address, order number) and reason of return in the package being returned.
Please note the following when making a return:
- Request a shipment receipt for safekeeping until the return has been refunded or a replacement shipment dispatched.
- The return is processed within 5 working days (excluding weekends) after the receipt of shipment.
- The goods should be securely and safely packaged to avoid any possible transport damage.
- The customer bears the cost of goods that are being returned to our warehouse via a forwarding company.
Products Eligible for Return
You can return the received merchandise within 14 days. In addition, we will give you an extra 16 days to return the merchandise. Thus, you have a total of 30 days to return your goods to our warehouse.
The products must be returned in their original packaging, without having any traces of being used or opened. Please ensure that the items are securely packaged in order to prevent any transport damage from occurring.
Please state the reason for returning the merchandise ( return form ) and include your name, address and order number.
More information regarding our Return Policy can be found here .
As soon as the return package reaches our warehouse - given the 30-day return period is upheld - the payment will be refunded. Alternatively, we would be happy to issue a store voucher for the payment in question. The following payment options will be credited with the payment corresponding to the returned goods:
- Cash in Advance: Bank account - Please ensure that we are provided with your banking details (IBAN and BIC codes).
- Paypal: Transferred to your Paypal account.
- Sofort Transfer: Bank account - Please ensure that we are provided with your banking details (IBAN and BIC codes).
- Credit Card: Transferred to your credit card.
- RatePay Invoice/Direct Debit: Bank account transfer.
- Cash on Delivery: Refund made once the paid items have been returned to our warehouse and processed. Please ensure that we are provided with your banking details (IBAN and BIC codes).
The refund is cleared within a matter of days. Please contact us if you have any further questions.