Order Cancellation or Modifications
Modifying an Order
Modifications need to be processed by our Customer Service Team. As long as your order has not been assembled for dispatch, modifications and cancellations can be processed quickly and easily.
We do our best to fulfil your requests. Modifications and cancellations cannot be processed once a package has been assembled for dispatch or shipped.
If the parcel is not assembled or shipped, the order will be blocked until the desired modifications are conveyed by the customer.
Please note that any product cancellations within any one order may incur additional delivery fees if the total order value is not eligible to free delivery.
If the package is out for delivery, the order must be returned to our warehouse before any modifications or cancellations can be processed.
In order to process any modifications in a timely manner, we kindly ask that these changes or cancellation requests are conveyed in the first email correspondence that includes the following information:
- First name & surname
- Order number
- Modification or cancellation requests (items number, colour, size, etc. are required when adding products to an order)
If you would like to cancel the entire order after the payment has been received by our Finance Department, please state whether you would like the refund in form of a transfer (credit card, Paypal, bank transfer, etc.) or if you would prefer a store voucher. If the payment was settled using a bank transfer, we kindly ask you provide us with the BIC and IBAN codes corresponding to your bank account in order to issue a refund.
Should you opt to add an additional product to your order, please let us know which payment method you would like to use in order to settle the additional costs.
Payment Method Modifications
Regretfully, the payment method selected cannot be modified after the order has been placed.
If you have selected an incorrect payment method please contact our Customer Service Team .
If an order was placed using the Cash in Advance payment method, the payment method can be changed to Paypal or Cash on Delivery. The Credit Card payment option can only be selected when the credit card has been registered with us previously. We do not accept credit card information shared via email.
Should you opt to use the Paypal payment method instead, please ensure that you have an active Paypal account. The transfer can be processed by logging into your Paypal account and settling the outstanding amount by transferring the payment to our Paypal account:
Click on "send money to friends and family". Please enter the e-mail address linked to your PayPal account. Then enter our e-mail address. The order number must be entered into the reference field. Enter the outstanding amount and click "next".
Amending the Billing Address
Please contact our Customer Service to amend changes that need to be made to your billing address. If your package has been dispatched, the selected carrier will be notified of the changes. However, we cannot guarantee that the package will be delivered to the amended delivery address.